Welcome to Marseille Yolanda’s Shipping and Delivery Policy page. We are dedicated to providing our customers with prompt, reliable, and secure delivery of our high-quality furniture, home décor, and lifestyle products. Our goal is to ensure that your shopping experience is seamless from order placement to delivery at your doorstep. This comprehensive policy explains how we handle shipping, delivery options, timelines, costs, and other important details to keep you informed and satisfied.

Please read this policy carefully. If you have any questions or need further assistance, feel free to contact us at +1 786 736 1418 or via email at marseilleyolanda.shop. We are here to serve you and ensure your products arrive safely and promptly.

---

1. Order Processing Time

Once you place an order with Marseille Yolanda, our team begins processing it promptly:

• Order Confirmation: You will receive an order confirmation email shortly after completing your purchase.
• Processing Duration: Most orders are processed within 1-3 business days. During peak seasons or promotional periods, processing times may extend slightly.
• Availability Check: We verify the availability of items before shipment. If an item is temporarily out of stock or delayed, we will notify you promptly via email or phone.

2. Shipping Methods and Carriers

We partner with trusted courier and logistics providers to deliver your products safely and efficiently. Our standard shipping options include:

• Standard Shipping: Typically delivered within 5-10 business days after processing.
• Expedited Shipping: Available upon request, with delivery expected within 2-5 business days (additional charges may apply).
• White-Glove Delivery: For large furniture pieces, we offer premium delivery services that include in-home setup and removal of packaging.

Our carriers include reputable couriers equipped to handle furniture and fragile items with care.

3. Shipping Costs

Shipping charges are calculated based on:

• Order size and weight

• Delivery destination

• Type of product (standard or large furniture)

• Standard Shipping: Usually included in the product price for local orders or charged at a flat rate for international orders.

• Free Shipping: Offers or promotions may include free shipping for orders exceeding a specific amount.

• Additional Fees: For special delivery requirements, such as white-glove services or remote locations, additional fees may apply.

Once you add items to your cart and proceed to checkout, the shipping costs will be clearly displayed before you complete your purchase.

4. Delivery Areas

We currently ship within the United States, including N Miami FL and surrounding areas. For international orders, please contact us directly to inquire about shipping options and costs.

Local Delivery: We provide local delivery services within Miami and nearby regions, ensuring quick and safe delivery.

Remote or Rural Areas: Delivery to remote locations may incur additional charges or extended delivery times. Please inform us in advance to coordinate accordingly.

5. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing tracking details. You can monitor the progress of your delivery through the tracking link provided.

If you do not receive tracking information within 2-3 business days after shipment, please contact our customer support team at +1 786 736 1418 or marseilleyolanda.shop for assistance.

6. Delivery Schedule and Timeframes

• Standard Delivery: Typically takes 5-10 business days from the date of shipment.
• Expedited Delivery: Usually within 2-5 business days.
• Weekends and Holidays: Delivery times may be affected by weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Please note that delivery times are estimates and not guaranteed, especially during peak seasons or unforeseen circumstances such as weather disruptions.

7. Delivery Confirmation and Receipt

• Signature Requirement: For large or valuable items, a signature confirmation may be required upon delivery to ensure receipt by the intended recipient.
• Inspection: We recommend inspecting your package upon arrival for any signs of damage or tampering. If you notice any issues, please document them and contact us immediately.

8. Delivery Issues and Delays

While we strive to deliver your orders on time, delays can sometimes occur due to factors beyond our control, such as:

• Weather conditions
• Customs procedures for international shipments
• Carrier delays or disruptions
• Incorrect or incomplete shipping information provided by the customer

If your delivery is delayed or encounters issues, contact our customer support team promptly. We will work with the relevant carriers to resolve the issue and keep you informed.

9. Undelivered or Failed Deliveries

If the courier is unable to deliver your package after multiple attempts:

• You will be contacted to reschedule delivery or arrange pickup from the local courier facility.
• If the package is returned to our warehouse due to failed delivery attempts, we will notify you and may charge additional shipping fees for redelivery.

10. Receiving Your Order

To ensure a smooth delivery process:

• Please provide accurate and complete delivery information, including your contact number and preferred delivery times.
• Be available at the delivery address to receive and sign for your order.
• For large furniture or bulky items, please ensure sufficient space and assistance for in-home setup.

11. International Shipping

For international orders, additional customs duties, taxes, or import fees may apply, which are the responsibility of the customer. Shipping times for international deliveries may vary depending on the destination country and customs processing.

Please contact us at +1 786 736 1418 or marseilleyolanda.shop prior to placing an order for international shipping details.

12. Customer Support and Assistance

If you have questions about your shipment, need to change delivery details, or experience any issues with your delivery, our customer service team is ready to assist:

• Phone: +1 786 736 1418
• Email: marseilleyolanda.shop
• Address: 1260 NE 139th St, N Miami FL 33161

We are committed to ensuring your products reach you promptly and in perfect condition.

---

13. Final Notes

• Please review all delivery details carefully before confirming your order.
• Keep your tracking information safe and check regularly for updates.
• If you need any special delivery arrangements or have specific requirements, contact us in advance so we can accommodate your needs.

---

Thank you for choosing Marseille Yolanda. We appreciate your trust and look forward to providing you with exceptional products and reliable delivery services. Your satisfaction is our priority!