Welcome to Marseille Yolanda’s Refund and Return Policy page. We want you to be completely satisfied with your purchase of high-quality furniture and products from our trusted brands. Our goal is to provide a seamless shopping experience, and we understand that sometimes, returns or refunds may be necessary due to various reasons such as product defects, damages during transit, or other issues. This comprehensive policy outlines the procedures, conditions, and guidelines for returning products and obtaining refunds. Please read this policy carefully before making a purchase or initiating a return.

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1. Overview of Our Return and Refund Policy

At Marseille Yolanda, we are committed to ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, you may be eligible for a return or refund, provided the items meet the conditions specified in this policy. We handle returns and refunds in accordance with applicable laws and industry best practices, aiming to resolve issues promptly and fairly.

2. Eligibility for Returns

To qualify for a return, the following criteria must be met:

• The item was purchased directly from Marseille Yolanda or through our authorized channels.
• The return request is initiated within 14 days of the receipt of the product.
• The product is unused, in its original packaging, and in the same condition as when it was delivered.
• The product is not a custom-made, personalized, or special order item unless it is defective or damaged.
• The product does not fall under the non-returnable category, which includes clearance or final sale items, unless defective.

3. Conditions for Return

Before initiating a return, please ensure:

• The product is free from damage caused by misuse, mishandling, or improper installation.
• All original accessories, manuals, tags, and packaging are intact and included.
• You provide proof of purchase such as the order receipt or invoice.

4. How to Initiate a Return

If you wish to return an item, follow these steps:

1. Contact Our Customer Support
   Reach out to us at +1 786 736 1418 or email marseilleyolanda.shop with your order details, reason for return, and photos of the product if applicable.

2. Receive Authorization
   Our customer support team will review your request and provide a Return Authorization Number (RAN) along with instructions for returning the item.

3. Prepare the Package
   Pack the product securely in its original packaging or suitable alternative. Include all accessories, manuals, and documentation.

4. Ship the Item
   Send the package to the designated return address provided by our support team. We recommend using a trackable shipping method to monitor the delivery.

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5. Return Shipping Costs

• Buyer’s Responsibility: Customers are responsible for return shipping costs unless the return is due to our error, such as incorrect or damaged items.
• We Cover Return Costs: If the product is defective, damaged, or incorrect, Marseille Yolanda will cover the return shipping costs.

6. Inspection and Processing of Returns

Upon receipt of the returned item, our team will inspect it to verify compliance with the return conditions. This process usually takes 3-7 business days.

• If the return is approved, a refund will be processed to your original payment method.
• If the return is rejected due to non-compliance with the conditions, we will contact you to discuss next steps, which may include returning the item to you at your expense.

7. Refund Policy

• Refund Timing: Refunds will be processed within 7-10 business days after the approved return has been received and inspected.
• Method of Refund: Refunds will be issued to the original payment method used during purchase, whether it was a credit/debit card, PayPal, or bank transfer.
• Partial Refunds: In cases where only part of an order is returned, or if items are damaged or missing, the refund amount will be adjusted accordingly.

8. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us immediately within 48 hours of receiving the item.
• Provide detailed photos of the damage or defect.
• We will work with you to arrange a replacement, repair, or full refund, depending on the situation.

9. Non-Returnable Items

The following items are generally non-returnable unless they are defective:

• Custom-made, personalized, or special orders.
• Clearance or final sale items.
• Items damaged due to misuse, mishandling, or improper installation.
• Items without original packaging or tags.

10. Exchanges

Currently, we do not facilitate direct exchanges. If you wish to replace an item, please initiate a return for a refund and place a new order for the desired product.

11. Canceling an Order

If you wish to cancel an order before it has shipped:

• Contact us immediately at +1 786 736 1418 or via email marseilleyolanda.shop.
• If the order has not yet been dispatched, we will cancel it and issue a full refund.
• Once shipped, the standard return policy applies.

12. Contact for Refunds and Returns

For any questions or assistance related to returns and refunds, please contact our dedicated customer support team:

• Phone: +1 786 736 1418
• Email: marseilleyolanda.shop
• Address: 1260 NE 139th St, N Miami FL 33161

Our team is committed to assisting you throughout the process and resolving any issues efficiently.

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13. Important Notes

• Please retain proof of shipment and tracking information until your return has been processed.
• Refunds are issued in the original form of payment; cash refunds are not available.
• We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated date.

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14. Final Words

At Marseille Yolanda, customer satisfaction is our top priority. We strive to ensure that every shopping experience is positive and hassle-free. Should you encounter any issues with your purchase, our return and refund procedures are designed to be transparent, fair, and efficient. We appreciate your trust and look forward to serving you with excellence.

Thank you for shopping with Marseille Yolanda!