Welcome to the Marseille Yolanda FAQ page. We understand that shopping for furniture and home décor involves many questions, and we are here to assist you. Below, we have compiled a list of the most common questions our customers ask, along with detailed answers to help you make informed decisions and enjoy a seamless shopping experience with us.

1. What types of products does Marseille Yolanda offer, and how can I find the right items for my home?

At Marseille Yolanda, we specialize in providing high-quality furniture, home décor, and lifestyle accessories designed to elevate your living space. Our product categories include sofas, beds, dining tables, chairs, cabinets, decorative items, and more. Each product is carefully curated to combine style, durability, and functionality. To find the right items for your home, you can browse our website by categories, use the search function, or contact our customer service team for personalized recommendations. We also provide detailed product descriptions, images, and specifications to assist you in making the best choice.

2. How do I place an order on the Marseille Yolanda website, and what payment options are available?

Placing an order is simple and secure. First, browse our collection to select the products you wish to purchase. Once you add items to your cart, proceed to checkout. You will be prompted to provide your shipping details and choose your preferred payment method. We accept various payment options including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other online payment methods. All transactions are processed securely using encrypted systems. After completing your payment, you will receive a confirmation email with your order details.

3. What is the shipping policy, and how long will it take to receive my order?

Our shipping policy aims to deliver your products promptly and safely. Shipping times vary depending on your location, the availability of the items, and the delivery method selected at checkout. Typically, orders within the United States are shipped within 3-7 business days, with delivery taking an additional 3-7 days. For orders outside the U.S., delivery times may range from 7-15 business days or longer, depending on customs procedures and destination. We partner with reliable courier services to ensure timely delivery. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

4. Can I customize or special order products to match my specific preferences?

Yes, we offer customization options for select products, especially for custom furniture or special orders. If you’re interested in tailoring a product’s size, finish, color, or fabric, please contact our customer service team at +1 786 736 1418 or via email at marseilleyolanda.shop. We will work with you to understand your needs and provide options to create a product that perfectly fits your space and style. Please note that customized orders may have different lead times and pricing, which will be communicated upfront.

5. What is your return and refund policy?

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return within 14 days of receiving the product, provided the item is unused, in its original packaging, and in the same condition as when delivered. Certain items, such as custom or personalized products, may not be eligible for return. To initiate a return, contact our customer service team at +1 786 736 1418 or marseilleyolanda.shop. Refunds are processed after we receive and inspect the returned item, and they are issued to the original payment method. Shipping costs for returns are typically borne by the customer unless the return is due to our error or a defective product.

6. Do you offer warranties on your products?

Yes, we provide warranties on select products to ensure quality and durability. The standard warranty period is generally 1 year from the date of purchase for furniture items such as sofas, beds, and tables. Warranties cover manufacturing defects, material failures, and workmanship issues but do not include damages caused by misuse, accidents, or environmental factors. For details on specific warranty coverage for individual products, please refer to our Warranties page or contact our customer service team at +1 786 736 1418. To make a warranty claim, you will need to provide proof of purchase and evidence of the defect.

7. How should I care for and maintain my furniture and décor items?

Proper care and maintenance are essential to prolong the life and appearance of your products. We recommend following the care instructions provided with each item. Generally, for wooden furniture, avoid placing it in direct sunlight or near heat sources; clean with soft, damp cloths and use recommended cleaning products. Fabric furniture should be vacuumed regularly and cleaned with suitable upholstery cleaners. For decorative items, dust regularly and avoid exposure to moisture or harsh chemicals. If you have specific questions about caring for a particular product, contact our customer service team for guidance.

8. Can I pick up my order in person or visit your showroom?

Currently, Marseille Yolanda operates primarily as an online retailer with delivery services. However, if you wish to see our products in person or arrange for a showroom visit, please contact us at +1 786 736 1418 or via email at marseilleyolanda.shop. We can provide information on whether we have a showroom or arrange private viewing appointments at our location in North Miami, Florida. Please note that appointments are recommended to ensure personalized service.

9. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer service team immediately at +1 786 736 1418 or marseilleyolanda.shop. Provide your order details and include photographs of the damage or error. We will work swiftly to resolve the issue, which may involve sending a replacement, arranging for repairs, or processing a refund. We cover shipping costs for returns or exchanges caused by our error or product defect. Your satisfaction is our priority, and we will do our best to rectify the situation quickly.

10. Are your products environmentally friendly or sustainable?

At Marseille Yolanda, we are committed to sustainability and environmentally responsible practices. We source materials from reputable suppliers who adhere to environmental standards and prioritize eco-friendly manufacturing processes. Many of our products feature sustainable materials or design elements that minimize environmental impact. We continuously seek ways to improve our sustainability efforts and encourage our customers to care for their furniture responsibly to prolong its lifespan and reduce waste.

11. How can I contact Marseille Yolanda for further questions or assistance?

You can reach us through several channels:

• Phone: +1 786 736 1418
• Email: marseilleyolanda.shop
• Address: 1260 NE 139th St, N Miami FL 33161

Our dedicated customer service team is available to assist you with product inquiries, order support, warranty claims, or any other questions. We aim to provide prompt and courteous service to ensure your shopping experience is smooth and enjoyable.

12. Do you offer discounts or promotions, and how can I stay updated?

Yes, we regularly run special promotions, discounts, and seasonal sales. To stay informed about our latest offers, new product launches, and exclusive deals, we recommend subscribing to our newsletter via our website or following us on our social media channels. We also offer discounts to first-time customers, loyalty program members, and during holiday sales events. Keep an eye on our website for updates and promotional codes.