At Marseille Yolanda, we pride ourselves on offering high-quality furniture, home décor, and lifestyle products designed to enhance your living space and bring lasting beauty and functionality into your home. To ensure our customers’ peace of mind and confidence in our products, we provide comprehensive warranty policies that reflect our commitment to quality, durability, and customer satisfaction.

This Warranties page outlines the scope of our warranty coverage, the process for claiming warranty services, and the conditions under which warranty claims are accepted. We encourage all our customers to read this carefully to understand their rights and responsibilities regarding warranty services.

1. Warranty Overview

Marseille Yolanda offers warranties on select products to guarantee their quality and performance under normal usage conditions. Our warranties are designed to protect you from manufacturing defects, material failures, and workmanship issues that may arise during the warranty period.

The duration and specific coverage of each warranty vary depending on the product category and manufacturer specifications. All warranties are subject to the terms and conditions outlined below and are valid only if the product has been used and maintained according to our care instructions.

2. Scope of Warranty Coverage

Our warranties generally cover:

• Structural Defects: issues related to the integrity of the furniture’s frame, joints, or major supporting components.
• Material Defects: problems arising from defective wood, fabric, metal, or other raw materials used in the manufacturing process.
• Workmanship: defects caused by manufacturing or assembly errors, such as misaligned joints or faulty finishes.
• Hardware and Components: malfunction of included hardware, fixtures, or components that are integral to the product’s function.

Our warranties do not cover:

• Damage resulting from misuse, accidents, or neglect.
• Normal wear and tear, including fading, scratches, or fabric pilling.
• Damage caused by environmental factors such as moisture, heat, or direct sunlight.
• Improper installation or assembly by the customer or third parties.
• Changes in appearance or color over time due to aging.
• Damage caused by unauthorized repairs or modifications.

3. Warranty Duration

The standard warranty periods vary by product category:

• Furniture (e.g., sofas, beds, tables): typically covered for 1 year from the date of purchase.
• Decorative Items and Accessories: generally covered for 6 months.
• Custom or Special Order Items: warranty periods are specified at the time of purchase and detailed in your sales agreement.

Please note that specific warranty durations for individual products are provided on your purchase receipt or product documentation. To verify the warranty period applicable to your product, contact our customer service team.

4. Making a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team via phone at +1 786 736 1418 or email at marseilleyolanda.shop with your purchase details, including order number, date of purchase, and a detailed description of the issue.

2. Provide Evidence: Include photographs or videos clearly showing the defect or issue, along with any relevant documentation.

3. Assessment: Our team will review your claim and may request additional information or images. We reserve the right to inspect the product if necessary.

4. Resolution: If your claim is approved, we will determine the appropriate remedy, which may include repair, replacement, or refund, depending on the nature of the defect and product availability.

5. Return of Defective Items: In some cases, you may be asked to return the defective product or part to Marseille Yolanda for inspection. Shipping costs for warranty returns are typically covered by us, but this will be clarified during the claim process.

5. Remedies and Limitations

• If a defect is confirmed, Marseille Yolanda will, at our discretion, repair or replace the defective product or part free of charge.
• If repair or replacement is not feasible, a full or partial refund may be issued.
• Our liability under warranty is limited to the original purchase price of the product.
• We are not responsible for consequential or incidental damages resulting from product defects.
• Our warranty does not extend beyond the scope described herein or cover cosmetic issues that do not affect the product’s functionality.

6. Conditions for Warranty Validity

Warranty claims are valid only if:

• The product was purchased from Marseille Yolanda or an authorized retailer.
• The defect or issue has occurred within the warranty period.
• The product has been used and maintained according to our care instructions.
• The defect is not caused by misuse, abuse, or external factors outside of normal usage.
• The product has not been tampered with, altered, or repaired by unauthorized personnel.

7. Care and Maintenance

Proper care and maintenance are essential to ensure the longevity of your products and to uphold warranty coverage. We recommend following the specific care instructions provided with your product and avoiding exposure to conditions that could cause damage.

For example:

• Keep furniture away from direct sunlight or excessive moisture.
• Use appropriate cleaning agents recommended for the material.
• Avoid placing heavy or sharp objects that could scratch or dent surfaces.

Failure to follow these care guidelines may void your warranty.

8. General Exclusions

The following are explicitly excluded from warranty coverage:

• Damage caused by natural disasters, fire, or flooding.
• Damage resulting from improper handling, transportation, or storage.
• Damage due to pest infestation or environmental hazards.
• Wear resulting from everyday use, such as fabric pilling or surface scratches.
• Minor cosmetic imperfections that do not affect the structural integrity or functionality.

9. Contact and Support

For any warranty-related inquiries or to initiate a claim, please contact our dedicated customer service team:

• Phone: +1 786 736 1418
• Email: marseilleyolanda.shop
• Address: 1260 NE 139th St, N Miami FL 33161

Our team is committed to providing prompt and courteous assistance to resolve your warranty issues efficiently.

10. Final Notes

At Marseille Yolanda, customer satisfaction and product integrity are our top priorities. We stand behind our products and strive to offer warranties that provide peace of mind. However, please remember that warranties are designed to cover manufacturing defects and do not extend to damages caused by external factors or misuse.

We recommend keeping your proof of purchase and warranty documentation in a safe place, as these will be required for any warranty claims.

Thank you for choosing Marseille Yolanda. We value your trust and are dedicated to ensuring your complete satisfaction with our products and services.